Terms of Service

Last updated: March 1, 2026

1. Acceptance of Terms

By accessing or using Dokai's services, including our API, dashboard, and documentation, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Service Description

Dokai provides a document parsing API that extracts structured data from identity documents. We offer various subscription tiers with different usage limits and features. Service availability and features may change over time.

3. Account Responsibilities

  • You are responsible for maintaining the confidentiality of your API keys.
  • You must not share or publish your API keys publicly.
  • You are responsible for all activity that occurs under your account.
  • You must provide accurate and complete registration information.

4. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose or in violation of any regulations.
  • Submit documents without proper authorization from the document holder.
  • Attempt to reverse-engineer, decompile, or extract our source code.
  • Exceed your plan's rate limits or attempt to circumvent usage restrictions.
  • Use the service to build a competing product.

5. Billing and Payments

Paid plans are billed monthly or annually. Payments are processed through Stripe. You may cancel your subscription at any time. Refunds are provided at our discretion. We reserve the right to change pricing with 30 days notice.

6. Data Processing

By submitting documents through our API, you represent that you have the legal right to process those documents. We process documents solely to provide the parsing service. Please refer to our Privacy Policy for details on data handling.

7. Service Level

We strive for 99.9% API uptime but do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance. Custom SLAs are available on Business plans.

8. Limitation of Liability

Dokai is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability is limited to the amount you paid for the service in the preceding 12 months.

9. Termination

We may suspend or terminate your account if you violate these terms. You may close your account at any time through the dashboard. Upon termination, your data will be deleted in accordance with our Privacy Policy.

10. Contact

For questions about these terms, please contact us at legal@dokai.dev.