Privacy Policy

1. Information We Collect

When you use Dokai, we collect the following types of information:

• Account information: Name, email address, and billing details when you create an account.
• Document data: Images submitted via our API for parsing. Documents are processed in isolated environments and deleted after processing unless you opt into storage.
• Usage data: API call logs, request metadata, and aggregate analytics to improve our service.
• Device information: Browser type, operating system, and IP address for security and fraud prevention.

2. How We Use Your Information

• To provide and maintain our document parsing service.
• To process your API requests and return structured data.
• To send transactional emails (account confirmations, billing receipts, security alerts).
• To improve accuracy and performance of our parsing engine.
• To detect and prevent fraud, abuse, or security threats.

3. Data Security

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Documents are processed in isolated environments and automatically deleted after processing. We follow industry best practices and are working toward SOC 2 certification.

4. Data Retention

Submitted documents are deleted immediately after processing unless you explicitly enable storage in your account settings. Account data is retained for the duration of your account. API logs are retained for 90 days. You may request deletion of your data at any time.

5. Third-Party Services

We use third-party services for payment processing (Stripe), hosting, and analytics. These providers are bound by their own privacy policies and data processing agreements. We do not sell your personal information to third parties.

6. Cookies

We use essential cookies for authentication and security. We may use analytics cookies to understand how our site is used. You can manage your cookie preferences at any time through the cookie settings on our site.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Export your data in a portable format.
• Withdraw consent at any time.

8. Contact Us

If you have questions about this privacy policy, please contact us at privacy@dokai.dev.