Frequently asked questions

Everything you need to know about Dokai.

Dokai supports ASEAN identity documents including Malaysian MyKad, Indonesian KTP, Singaporean NRIC, passports, and driver's licences. The Free plan supports MyKad and Passport, while paid plans unlock all supported document types. We're continuously expanding coverage.

Dokai uses a multi-model AI pipeline to maximize extraction accuracy. Every response includes per-field confidence scores so you can set your own acceptance thresholds and build the right workflow for your use case.

You pay per successful parse. The Free tier includes 50 parses per month at no cost. Paid plans unlock higher volumes, more document types, and priority support. Overage rates are available if you exceed your plan limit. No hidden fees.

All documents are encrypted in transit and at rest. Documents are processed in isolated environments and deleted after processing. Security and data privacy are core to how Dokai is built.

Most developers are up and running in minutes. Send a POST request with your document image and API key — that's it. Check out our documentation for quickstart guides and code examples in cURL, Python, and Node.js.

Yes. Batch processing is available on Pro and Business plans, allowing you to submit multiple documents in a single request. Pro supports up to 50 documents per batch, and Business supports up to 200.

Get Started

Ready to automate
document processing?

Start for free with 50 parses per month. No credit card required. Upgrade anytime as you scale.

No credit card required
99.9% uptime SLA
SOC 2 compliant